When reporting issues with BLOX Total CMS and Adobe InDesign/InCopy, it is essential that the user's translation logs are included in the report.
User's current and previous logs are stored in the home directory:
If the user can get logged into Adobe InDesign and the BLOX Total CMS icon is added to the Adobe menu bar, click
BLOX Total CMS>Settings and Support>S(Support) tab to launch the UI.
Show Local User Log will open location of the translate.log and translate_bu.log (and translate_incopy.log, etc.) for the user to provide support.
Show Crash Logs, Show Error Logs, and Show User Logs will navigate to the respective shared folder from which the user/support can find appropriate logs as needed.