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How do I add a grace period to my subscription service?

May 3, 2023
May 3, 2023

Twenty to forty percent of subscriber churn is involuntary. By setting up a grace period you can lower that number.

To set a grace period on an individual service:

Open the Subscription application
Click on the Application Settings cog icon
Open the Services panel
Select the service you wish to add a grace period to
Click on the Configure tab
Select the dropdown in the Grace Period dropdown
Choose 1 week, 2 weeks, or 1 month
1. BEST PRACTICE: Two weeks is recommended
Click Save

NOTE: This only applies to the service you are manipulating. You will need to add grace periods to each individual service if you wish to use them.

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