After careful consideration, BLOX Digital has decided to discontinue service of the legacy BLOX Total CMS appliance OS, effective June 1, 2024. This decision was made to focus our resources on new strategic initiatives and better serve the evolving needs of our partners.
This end-of-life announcement only encompasses BLOX Digital's BLOX Total CMS appliances. Our Hosted BLOX Total CMS product will not be affected. Most of our partners have transitioned to Hosted BLOX Total CMS from their legacy appliance. As none of the appliances are currently under warranty with BLOX Digital, it's best to transition our remaining partners to Hosted BLOX Total CMS. This move will ensure that every site can access the latest features and products, including Distributed (available now) and Automated Production (coming soon).
We assure you that we will make every effort to support you during this transition period. We have outlined below the key details and steps you need to be aware of:
June 1, 2024 - End of support: We will cease providing technical support for Total CMS legacy appliance OS. After this date, you will continue to have access to the Total CMS legacy appliance OS. Each site can access its local domain and files using its appliances as long as they are operational after the end-of-life date.
After July 1 - BLOX Digital Systems will no longer allow data to be transferred from the legacy CMS to the hosted CMS.
Hosted Total CMS Transition assistance:
We understand that transitioning to a different CMS environment can be complex. To help you during this period, we are providing resources and guidance for the transition to Hosted BLOX Total CMS.
BLOX Digital’s BLOX Total CMS team has been instrumental in helping legacy appliance sites make the transition to Hosted Total CMS. The Total CMS team will take care of the hosted domain’s setup once Total CMS has been enabled. All settings and configurations from the legacy appliance CMS to the Hosted BLOX Total CMS platform will be copied.
To make this transition more accessible, we've prepared documentation that includes information you’ll need to transition from the BLOX Total CMS Appliance OS to Hosted BLOX Total CMS with a local file-share server.
Our Customer Support team will also assist you with any questions or concerns during the migration process.
Throughout the transition, BLOX Digital support teams will be available to answer transition-related queries and provide technical assistance.
BLOX Digital charges a one-time fee of $500 to enable Hosted Total CMS and complete the transition of settings. This does not require a new contract.
We understand that you may have questions or concerns regarding this decision. Our Customer Support team is available to address any inquiries you may have.
We apologize for any inconvenience caused by this decision. We remain committed to providing exceptional products and services and encourage you to transition to Hosted BLOX Total CMS immediately.
Thank you for your understanding and cooperation during this transition period. If you have any immediate concerns or questions, please contact our Customer Support team.
To reach Cody Dyer send correspondence to cdyer@bloxdigital.com.
